Webster Hearing Center

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When Webster Hearing Center in Webster, NY opened in 1991, the national average rate of satisfaction with hearing aids was only 53%. An impression of many was that hearing aids did not work. We thought we could do better than that, and that you cannot rely on just the technology. Instead, you have to know what to do with it. The results for our first satisfaction survey in 1994 were so good (well over 90% satisfied) that when it came time to do our next survey in 1996 we hired a law firm to do it and to certify the results. Results were even slightly better.

Why were our results not 100%? Our surveys were done one to three years after people had received their hearing aids. Lots of things can change in that time. Fourteen years later, in 2010 we hired another law firm to certify the survey: 93% were satisfied or highly satisfied. In fact, the combined average for our last five surveys (2000 – 2012) is 93% and still continues to be far above the national average. We know of no better results in Western New York, or anywhere else for that matter. Clearly, it’s more than the technology, it’s knowing what to do with it. This is what separates Webster Hearing.

Our services include hearing screenings and demonstrations, routine and diagnostic testing, programming and adjustments, in-office repairs, and cleaning of all makes and models of hearing aids, hearing aid batteries, and hearing aid accessories. Any new hearing aids purchased from us come with an evaluation period, extended warranty, and 0% financing! All relationships begin with trust, and you can trust our hearing professionals to guide you through your journey to better hearing.

We value being a part of the local Webster, NY community and believe in treating our patients like family. We know that every person has different needs, and everyone has a unique lifestyle. That is why we are readily available to answer all of your questions and to help you on your journey to better hearing health.

Dispensary/Disclaimer: This information is intended for the sole purpose of fitting or selecting a hearing aid and is not a medical examination or audiological evaluation.

Meet Our Providers

Melissa Carvin, HIS

Melissa Carvin has been a New York State Licensed Hearing Instrument Specialist since 2009 dispensing in multiple offices in both Monroe and Livingston counties.  She is a compassionate healthcare professional committed to helping her patients hear better by educating them on hearing loss and providing her patients with the best possible solutions for their individual hearing needs.

She has been recognized by her peers since 2009 for her outstanding performance in all aspects of patient care

“Nothing gives me greater pleasure than seeing the joyous smiles that appear on a patients face upon hearing those precious voices and sounds that they have been missing for so long

Brenda Cervini, HIS

Brenda grew up in Greece, New York, the youngest child with an older sister to look up to. Her mother began to develop severe hearing loss when
Brenda was only 9 years old, and she started wearing hearing aids. She started with one aid, and then the second. Brenda remembers her mother running around in the back yard listening to birds and laughing when she got her second aid.

Because of these experiences, Brenda understands what hearing loss means to a patient and their families. The experiences that are most meaningful to Brenda are those life-changing moments when a patient realizes that they CAN hear. They CAN hear in the restaurant. They CAN understand their
granddaughter’s voice. They are no longer isolated at parties and holidays, and they can participate. Hearing these stories every day is why Brenda feels that dispensing hearing aids is the best job in the world!