Hearing Help

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At Hearing Help in Rochester, NY we understand the investment made in a hearing aid is ultimately an investment in their quality of life. Our goal is to educate and provide support for each patient that walks through our doors the same way we would with our own family and friends.

We encourage ongoing cleaning and maintenance after your hearing aid purchase to ensure you receive optimum performance and benefit from your hearing aid(s). We encourage all our patients to come in for regular hearing aid check-ups and cleaning.

Repairs, maintenance, cleanings, and warranties come with all brands of hearing aids. We offer in-office repairs when possible on most makes/models.

We enjoy being part of the Rochester, NY community and look forward to serving our friends and neighbors. Call us today to make an appointment.

Dispensary/Disclaimer: This information is intended for the sole purpose of fitting or selecting a hearing aid and is not a medical examination or audiological evaluation.

Meet Our Providers

Chris Haacke, HIS

Chris Haacke has been in the hearing industry for over ten years. During that time, he has worked for some of the biggest providers in the hearing aid industry. His dedication to helping others drives him to provide every single patient with the best care possible. There are few things that motivate him more than making a positive impact on someone’s life. Besides the opportunity to help his patients every day, he tries to help those in his community as well. Chris is a current member of the Lions Club, a school board member, and a volunteer youth sports coach.

Brenda Cervini, HIS

Brenda grew up in Greece, New York, the youngest child with an older sister to look up to. Her mother began to develop severe hearing loss when
Brenda was only 9 years old, and she started wearing hearing aids. She started with one aid, and then the second. Brenda remembers her mother running around in the back yard listening to birds and laughing when she got her second aid.

Because of these experiences, Brenda understands what hearing loss means to a patient and their families. The experiences that are most meaningful to Brenda are those life-changing moments when a patient realizes that they CAN hear. They CAN hear in the restaurant. They CAN understand their
granddaughter’s voice. They are no longer isolated at parties and holidays, and they can participate. Hearing these stories every day is why Brenda feels that dispensing hearing aids is the best job in the world!


Neal Senglaub, HAD

With over 30 years of experience in the hearing health field, Neal is very happy to be a part of the Auburn branch of Hearing Health USA!

Neal is excited to begin serving the hearing needs of the people in Auburn and its surrounding communities. Neal is passionate about leading people to better hearing and helping them communicate with their friends and family members. He prides himself on providing the highest level of patient care and successful outcomes.

Melissa Carvin, HIS

Melissa Carvin has been a New York State Licensed Hearing Instrument Specialist since 2009 dispensing in multiple offices in both Monroe and Livingston counties.  She is a compassionate healthcare professional committed to helping her patients hear better by educating them on hearing loss and providing her patients with the best possible solutions for their individual hearing needs.

She has been recognized by her peers since 2009 for her outstanding performance in all aspects of patient care

“Nothing gives me greater pleasure than seeing the joyous smiles that appear on a patients face upon hearing those precious voices and sounds that they have been missing for so long